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Title Clerks

Music City Auto Auction Applicant Fundamentals:
Only applicants who are thrilled to assist automotive buyers and sellers should apply. Music City Auto Auction requires all associates to provide world class service to each and every customer at all times. Automotive dealership or auction experience is helpful but is not a necessary requirement while a consistent friendly and accommodating disposition is. Please apply if you desire to work with an exciting, energetic, friendly, fun, customer focused team and are willing to perform multiple jobs when necessary.

Job Title: Title Clerk
Reports To: Office Manager
Status: Full-Time
Pay Range: Hourly, based on experience and education

Assist customers at counter with a variety of transactions including processing titles.Perform all duties assigned by the Office Manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times and performed with a positive and accommodating manner.
Duties:
Demonstrate friendliness and greet every customer as they enter and participate at the sale.
Verify accurate title VIN number, odometer reading, release of liens, "free and clear" title and that titles contain no alteration. Check vehicle titles for accuracy.
Ensure that titles are delivered to purchasing dealer.
Maintain knowledge of DMV laws and regulations as relate to vehicle titles.
Knowledge of relevant software applications and MS Office.
Provide prompt and courteous service:
Demonstrate friendliness and greet every customer as they enter and participate at the sale.
Maintain a professional and polished appearance and work area consistent with the Handbook.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Resolve any customer complaints in a friendly, courteous manner. Advise the Office Manager of all serious complaints or incidences.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Recommend new customer services and procedures to the Office Manager.
Must be able to stand for long periods of times.
May require to work in auction lanes where weather can be extreme.
Must be able to work in loud environment and multi task.
Valid Driver's License required.
Successful completion of drug testing and background check required.

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